If contacting us about an order, please first review our refund policy. Tracking information and order status is sent via email for every transaction. For the fastest response from our customer service team, please fill out the short form below with your order information. You may also leave a voice message at 413-338-2900 however all inquiries will be responded to via email so please leave enough information so that we can find your order. Typically we will respond in less than 24 hours.